It is important to Bello Avarcas that all our customers are happy with their purchase!
Customers can return their items for a full refund of the purchase price (excluding delivery costs) or exchange their item for a product of the same value.
- Products must be returned within 30 days once the order is received.
- Products must be unworn and in the same condition that you received them in.
- Products must be repacked in the original shoe box and accompanied by your proof of purchase.
Bello Avarcas has the right to refuse a product return if these conditions are not met.
HOW DO I REQUEST A REFUND OR RETURN MY PURCHASE?
- Please email your request to firstname.lastname@example.org with your name, order number and reason for exchange.
- Post your parcel to Bello Avarcas Po box 79, Walkerston, Queensland, Australia, 4751
- The items are your responsibility until they reach us. We recommend that you return your items via a guaranteed delivery service, and/or obtain a proof of postage with a tracking number, as we cannot be held liable for any goods lost in transit to us.
- Sale items cannot be refunded or exchanged.
- Specially made orders cannot be refunded or exchanged.
- Refunds will be applied to your original method of payment.
- For exchanges Bello Avarcas will reimburse customers a shipping fee of $5.90, once we receive the item. This is for first time customers only, any additional exchanges must be paid for by the customer.
- We do not cover postage costs for change of mind.
We carefully check all items before they are dispatched to our customers. However, in the unlikely event you receive a damaged or defective product please email us at email@example.com with your order number, an explanation of the problem and photo(s) of the defect. Once assessed, if your product is deemed faulty or incorrect, we will pay for the return delivery of your items.
Our sandals are handmade and produced to us in small stock quantities, we may not always be able to replace your item. In this case we reserve the right to issue you an exchange, store credit or refund.
We do accept international returns; however, we do not refund the cost of returning the goods to us.